"Families" was awesome!!! I had researched several companies for a swing set for our granddaughter that was made from plastic and avoid all the issues with wooden sets(treating it, sanding it, splinters, etc..) I was not very happy with the other companies and their customer service or pricing. Then I found "Families" and spoke with Barbara who was amazing! She walked me through the entire process, helping me with my decisions and educating me on this product and accessories. The set arrived in no time, was delivered and setup quickly and professionally. Everyone I dealt with were wonderful and friendly. This is a true "Family" business who actually cares about the customer and quality of their product (20 year warranty, WHAT?????). I will buy here again and again! Thanks Families for delivering my first granddaughter the best swing set I have ever seen.